General

Toober is a subscription-based streaming service that allows our viewers to watch content from around the world.

At present you need….an internet connection, a supporting Toober platform (Device), and a Toober subscription.

Yes an Internet connection will be needed to access the Toober Platform.

At present we only support these devices…

Comcast

Coming Soon:

- Apple TV

- Roku

- LG Smart Tv

List pricing$19.99 Plus taxes.

Yes Toober will be taxed according to your provincial tax rate.

Not at this time.

We do not offer this service at this time.

Yes you can-2 concurrent users per account

Yes you can have multiple users under the main account, just create users when prompted after sign-up.

We do not offer PVR functions at this time.

Yes parental controls are available on the profile page of the app.

Not at this time.

Not at this time.

Your cable box needs to be activated and connected to watch Toober.

Contact your cable operator or the manufacture of the device you are watching on

No, you simply need a subscription to the Toober app.

Sign in to your Toober account

Toober is limited to cable boxes on one household account only.

Manage My Account

Sign in to your Toober account https://www.toober.com/signin

We do not offer paper billing at this time.

As a subscriber, you are automatically charged once a month on the date you signed up. Your Toober subscription is charged at the beginning of your billing cycle and can take several days to appear on your account.

If your billing date is scheduled for a day that does not occur in every month (for example, the 31st), you will be billed on the last day of that month instead.

Sign in to your Account and select Manage payment info.

Sign in to your Account and select Manage devices.

Sign in to your Account and select Manage devices.

Sign into your Toober accont and select the “Cancelation option”.

Sign in to your account on the Toober website and select the change password option.

You will need to contact cable provider to upgrade your device or purchase a supported device.

Password options are available in the account settings or by selectin “forgot password” on the Toober website.

Billing

If the bank or financial institution declined the charge:

Check that your payment information such as postal code, security code, expiration date are correct online in your Toober Profile .

If not, sign in to your Account and select Manage payment info. You can also try a different payment method.

If everything is correct, you can retry your payment.

If you're still having trouble, make sure your payment method supports e-commerce transactions.

There are a few reasons you may be seeing a charge that is more than you expected.

Taxes - Depending on where you live, you may be charged taxes in addition to your subscription price.

If your billing date is scheduled for a day that does not occur in a given month (such as the 31st), you'll be billed on the last day of that month instead.

Technical Support

If you cannot launch app you should try resetting your device.

If you still have issues you should confirm that other devices you have are connecting to internet.

Check internet connection and reset router and modem if required.

If your internet is down contact your local provider.

If your Toober Application is not working try the following steps...

If you have all channels down you should try resetting your device.

If you still have issues you should confirm that other devices you have are connecting to internet.

Check internet connection and reset router and modem if required.

If your internet is down contact your local provider.

If you are experiencing a loss of just one channel or have a few channels missing (check the Toober Status Page or)contact help@toober.com

General

Toober is a subscription-based streaming service that allows our viewers to watch content from around the world.

At present you need….an internet connection, a supporting Toober platform (Device), and a Toober subscription.

Yes an Internet connection will be needed to access the Toober Platform.

At present we only support these devices…

Comcast

Coming Soon:

- Apple TV

- Roku

- LG Smart Tv

List pricing$19.99 Plus taxes.

Yes Toober will be taxed according to your provincial tax rate.

Not at this time.

We do not offer this service at this time.

Yes you can-2 concurrent users per account

Yes you can have multiple users under the main account, just create users when prompted after sign-up.

We do not offer PVR functions at this time.

Yes parental controls are available on the profile page of the app.

Not at this time.

Not at this time.

Your cable box needs to be activated and connected to watch Toober.

Contact your cable operator or the manufacture of the device you are watching on

No, you simply need a subscription to the Toober app.

Sign in to your Toober account

Toober is limited to cable boxes on one household account only.

Manage My Account

Sign in to your Toober account https://www.toober.com/signin

We do not offer paper billing at this time.

As a subscriber, you are automatically charged once a month on the date you signed up. Your Toober subscription is charged at the beginning of your billing cycle and can take several days to appear on your account.

If your billing date is scheduled for a day that does not occur in every month (for example, the 31st), you will be billed on the last day of that month instead.

Sign in to your Account and select Manage payment info.

Sign in to your Account and select Manage devices.

Sign in to your Account and select Manage devices.

Sign into your Toober accont and select the “Cancelation option”.

Sign in to your account on the Toober website and select the change password option.

You will need to contact cable provider to upgrade your device or purchase a supported device.

Password options are available in the account settings or by selectin “forgot password” on the Toober website.

Billing

If the bank or financial institution declined the charge:

Check that your payment information such as postal code, security code, expiration date are correct online in your Toober Profile .

If not, sign in to your Account and select Manage payment info. You can also try a different payment method.

If everything is correct, you can retry your payment.

If you're still having trouble, make sure your payment method supports e-commerce transactions.

There are a few reasons you may be seeing a charge that is more than you expected.

Taxes - Depending on where you live, you may be charged taxes in addition to your subscription price.

If your billing date is scheduled for a day that does not occur in a given month (such as the 31st), you'll be billed on the last day of that month instead.

Technical Support

If you cannot launch app you should try resetting your device.

If you still have issues you should confirm that other devices you have are connecting to internet.

Check internet connection and reset router and modem if required.

If your internet is down contact your local provider.

If your Toober Application is not working try the following steps...

If you have all channels down you should try resetting your device.

If you still have issues you should confirm that other devices you have are connecting to internet.

Check internet connection and reset router and modem if required.

If your internet is down contact your local provider.

If you are experiencing a loss of just one channel or have a few channels missing (check the Toober Status Page or)contact help@toober.com